Return Policy

Introduction

Don’t Speak 4 Me Designs (DS4M) is committed to providing quality products and services to our customers. This Return Policy outlines the procedures for returning items purchased from DS4M, including details on refunds, exchanges, and handling of damaged goods. This policy is compliant with Montana State Law and is designed to ensure a fair and transparent process for all our customers.

Return Eligibility

1. Time Frame

• Items must be returned within 30 days of the original purchase date to be eligible for a refund or exchange.

2. Condition of Items

• Items must be unused, unworn, and in the same condition that you received them.

• Items must be in the original packaging (excluding shipping packaging) with all tags attached.

Damaged or Defective Items

1. Reporting Damages

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order at returns@dontspeak4me.com with your order number, a description of the damage or defect, and photographic evidence.

2. Return Process

• DS4M will provide a prepaid return shipping label for damaged or defective items.

• Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange.

3. Refunds for Damaged Items

• If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

4. Exchanges for Damaged Items

• If you prefer an exchange, we will send a replacement item at no additional cost, subject to availability.

Refunds

1. Refund Eligibility

• To be eligible for a refund, items must be returned within 30 days of the purchase date and meet the return eligibility criteria mentioned above.

2. Return Process for Refunds

• Contact us at returns@dontspeak4me.com to initiate a return.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Processing Time

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a damaged or defective item.

Exchanges

1. Exchange Eligibility

• To be eligible for an exchange, items must be returned within 30 days of the purchase date and meet the return eligibility criteria mentioned above.

2. Return Process for Exchanges

• Contact us at returns@dontspeak4me.com to initiate an exchange.

• Once your return is received and inspected, we will notify you of the approval or rejection of your exchange.

3. Processing Time

• If approved, we will send a replacement item at no additional cost, subject to availability.

Steps to Initiate a Return or Exchange

1. Contact Us

• Email returns@dontspeak4me.com with your order number and reason for return or exchange.

2. Receive Return Instructions

• We will provide you with instructions on how to return your item, including a return shipping label if applicable.

3. Package Your Item

• Securely package the item in its original packaging and include all tags and accessories.

4. Ship Your Item

• Drop off the package at the designated shipping carrier location or schedule a pickup, as instructed.

Non-Returnable Items

1. Final Sale Items

• Certain items are non-returnable, including but not limited to, clearance items, custom orders, and gift cards.

2. Hygiene Products

• For health and safety reasons, hygiene products such as underwear and swimwear are non-returnable.

Contact Information

If you have any questions or concerns about this Return Policy, please contact us at:

Don’t Speak 4 Me Designs

Email: returns@dontspeak4me.com

Address: PO BOX 178, Circle, MT 59215

This Return Policy is effective as of 10-26-24.